Privacy policy

Last updated: February 14, 2023

This Privacy Policy describes how your personal information is collected, used, and shared when you use any software program provided by the Sync Solutions (the "Company") downloaded by You on any electronic device (the "Application").

The Application doesn't collect or transmit data beyond your media files which are synchronized with your personal S3 compatible account.
Some Application features however may require us to make a connection to an external endpoint:

- if QR code authorization (optional) is used, this Application will pass the encrypted credentials over Pusher service back to web client which rendered the QR code.

- if "Open web client" feature (optional) is used, this Application will pass one-time encryption key over Pusher service back to web client which will then decrypt the encrypted credentials passed in the URI.

- in case of an Application error, the Application may send an error report to Sentry.io, this is to help us maintain quality of the service, by addressing the issue as soon as possible. We're logging error message, stack trace, as well as information about your phone model, system and Application version that you're using.
You can disable this feature in the Settings screen.

- after start, the Application will send a request to Version API, this is so we can notify you once new version is released.
You can disable this feature in the Settings screen.

- if any of the Pro features are used for the first time, the Application will send a request to Enrol API, containing feature name, platform name, SHA-256 salted hash of installation ID and a SHA-256 salted hash of pair (Access Key ID, S3 endpoint).
This is so we can keep selection of your Pro features once they become paid. It's also, so we can enable Pro features automatically on your other devices as long as you login to the same bucket.

Your media files are uploaded to your personal S3 compatible account.
The Company has no control over, and assumes no responsibility for, the loss of data, service quality and continuity, or actions of your S3 provider.
We strongly advise You to read the terms and conditions and privacy policies of your respective S3 provider, as well as any 3rd party providers listed above that Application may make a contact with.

We're not logging your IP address, device serial number, MAC address, Wi-Fi name or your location.

External providers

Here is the information list helping you to get the privacy policies and terms and conditions of the external providers.
We're not responsible for the content below, it is at your own discretion to obtain the relevant privacy policy and terms and conditions.

Privacy policy

External providers

Pusher

Sentry

Filestack