S3Drive - What happened to my plan

On 25th October I paid a year's subscription for an Ultimate Plan. The S3 app confirms that I have it. However, I only have 12GB storage, and am getting 'noreply' emails about it. Would you please allocate me the rest of the storage, or let me know what I need to do to get it?

tonyb changed the channel name: What happened to my plan - tonylx01189@proton.me 12/11/2025 12:52 PM

Hi @tonyb, Thanks for your e-mail. ~~Can you please reach to support@s3drive.app and provide your e-mail address, so we can find your account details?~~ UPDATE: I've got your e-mail address, redacted it out from the title and can confirm that your Ultimate license is active.

I paid a year's subscription for an Ultimate Plan. The S3 app confirms that I have it.

That means that your license is active.

However, I only have 12GB storage

That looks OK. Ultimate plan is a license not a storage plan. It doesn't come with any additional storage, so you can still use 12GB plan (it's free anyway). Ultimate license in most cases is used to connect to external provider, please find more about it here: https://docs.s3drive.app/setup/providers/ If you need more storage, you can find our plans here: https://s3drive.app/pricing?q=storage or you can get get more storage from an external storage provider you plan to use.

and am getting 'noreply' emails about it.

I am not sure about that one. Can you please send me an example of such e-mail? (edited)

Tom changed the channel name: What happened to my plan - <e-mail redacted> 12/11/2025 2:58 PM

Hi @tonyb, I was wondering if you've had chance to look at my answer. Are you still getting these?

and am getting 'noreply' emails about it.

Can you provide an example of such e-mail? Thanks!

Tom

Hi @tonyb, I was wondering if you've had chance to look at my answer. Are you still getting these?

and am getting 'noreply' emails about it.

Can you provide an example of such e-mail? Thanks!

Understood, Tom, thanks. My mistake.. But I really don't like discord; it's taken me a week to find my way round. Old age, I guess.