S3Drive - Sync to S3 storage failing

I've recently started a subscription, with an Ultimate license, and I'm trying to upload and then sync files from my hard drive. I think I've done it correctly, but I'm getting the error message: Last error: s3 protocol error: received listing v1 with IsTruncated set, no NextMarker and no Contents I'm running the desktop version on Linux Mint 22.3, if that makes any difference.

Hi there, what's your S3 provider?

Sorry, I'm not sure what you mean. My storage is from S3Drive, I'm using the Flatpak version of the software

SallyK

Sorry, I'm not sure what you mean. My storage is from S3Drive, I'm using the Flatpak version of the software

Sorry, I've assumed that you use S3Drive Ultimate license to connect to external S3 provider as that's the most common use pattern. Can you please confirm that you refer to Ultimate license with combination with free 12GB storage or perhaps storage plan (e.g. 600GB) both provided by us? (edited)

Ah, yes, I have a 1200GB storage plan with you.

Thanks for your bug report. Can you confirm that you use: "Sync" mode? Can you give me approximate number of files and folders that you try to sync? I am going to pass that info for verification. In principle you shouldn't get this error, we'll need to check that out.

1

I've only just set it up, so it hasn't worked at all. I chose Sync mode. There are a lot of small files and folders in what I uploaded, let me look up the details

10:26 PM

The app is saying 52414 files - basically it's my calibre ebook collection.

SallyK

The app is saying 52414 files - basically it's my calibre ebook collection.

Thanks for these details. Please bear with us, this error shouldn't really appear, we need to investigate and get back to you. We can hopefully address this promptly / couple days. We would be happy extend your 14-day refund period by the time we can resolve this issue, so you don't feel rushed to decide. I will keep you updated, if we need additional info in the meantime I will let you know. Thank you for your patience and sorry for the inconvenience.

Thank you - I appreciate the prompt attention, and I'll look forward to hearing from you.

Hi @SallyK, We've investigated this issue and developed a fix which should resolve this problem. I would appreciate if you could let me know if issue is gone on your end. Thank you for taking time to report this. Tom (edited)

Tom

Hi @SallyK, We've investigated this issue and developed a fix which should resolve this problem. I would appreciate if you could let me know if issue is gone on your end. Thank you for taking time to report this. Tom (edited)

Thank you, I've tested it, and I have a successful sync. It was pretty slow, but no error message.