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Community / support / Can't purchase subscription.
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I keep getting this error (even when I don't choose paypal). The payment method type paypal cannot be used with subscriptions that have the collection_method set to charge_automatically.
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Hi, we're looking into this issue and will get back to you shortly.
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There seem to be temporary issue with our payment provider's engine (Stripe), we're with their support at the moment.
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Ok thanks, even when I chose other options I get this message though
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Quick question, I can see 3 failed tries yesterday, have you tried any more / or today? It doesn't seem to be working still, but I am trying to provide some input to Stripe's (our payment provider) support. I was wondering if there were any today's tries that we can't see for some reason. (edited)
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I didn't try yesterday
11:52 AM
only today, and within the last hour or 2
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I see, thanks, so it seems it affects way more people. That's extremely helpful, bear with us please. (edited)
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We've had to disable Paypal for now which for some reason was breaking other payment methods. In a few days things will get back to normal. As our way to save the trouble, please find the 20% off: EARLY2025 promo code valid until the end of 15th Jan.
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ok thanks
12:37 PM
so I only have 1 day to use it....lets see if i'll be able to
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bar1
so I only have 1 day to use it....lets see if i'll be able to
No worries I will be able to create a new one for you in case you run out of time.
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My plan was to test it for 2 weeks and if working as I want, (and it looks like it is) purchase a lifetime license,, but this coupon in too good to give up, will I be able to use this coupon or another in 2 weeks?
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bar1
My plan was to test it for 2 weeks and if working as I want, (and it looks like it is) purchase a lifetime license,, but this coupon in too good to give up, will I be able to use this coupon or another in 2 weeks?
Hi @bar1, please take your time and reach out to me once you would like to move forwards, I will then prepare a discount for you.
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I am ready for the lifetime subscription . very impressed with the product 🙂
❤️ 1
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bar1
I am ready for the lifetime subscription . very impressed with the product 🙂
That's great to hear, I've DM'd you the coupon code that we've promised. Thanks!
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