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Community / support / BUG: Misleading Bucket Creation Error Message
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I2rys (安全) 6/28/2025 11:38 AM
Sometimes when creating a bucket it says "Access denied." but if you look on log it says otherwise.
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Hi, do you mean that Access Denied error message isn’t appearing in logs?
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Tom
Hi, do you mean that Access Denied error message isn’t appearing in logs?
I2rys (安全) 6/28/2025 12:15 PM
Hello, yeah it does not seem to appear in log. The error sometimes pops-up (only in creating bucket) then after like a few minutes it's gone and you can create with ease. (edited)
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Can you show a screenshot from place where you create buckets?
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Tom
Can you show a screenshot from place where you create buckets?
I2rys (安全) 6/28/2025 11:14 PM
Nevermind about the error not getting logged. But "The error sometimes pops-up (only in creating bucket) then after like a few minutes it's gone and you can create with ease."
I2rys (安全) changed the channel name: BUG: Misleading Bucket Creation Error Message 6/29/2025 5:54 AM
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We'll investigate that, it's possibly related to internal refresh token that happens every hour. When token is about to expire (or app was turned off / sitting in tray) it will get refreshed immediately after you open it up. By the way, is your OS clock and timezone up to date? Since you said the error was persistent and only disappeared after a few minutes, it struck me that this could be a timing issue. Your token may have already expired, but if your computer clock was off, S3Drive might not have realized it needed to refresh it (edited)
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Tom
We'll investigate that, it's possibly related to internal refresh token that happens every hour. When token is about to expire (or app was turned off / sitting in tray) it will get refreshed immediately after you open it up. By the way, is your OS clock and timezone up to date? Since you said the error was persistent and only disappeared after a few minutes, it struck me that this could be a timing issue. Your token may have already expired, but if your computer clock was off, S3Drive might not have realized it needed to refresh it (edited)
I2rys (安全) 6/29/2025 10:11 AM
As far as I know yes, my OS clock and timezone is up to date or configured correctly.
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Timezone: UTC+0