S3Drive - general

hello, just want to ask. if we buy ultimate packages on web, will it be automatically detected in the S3Drive Android application that we have made a purchase? a little confused by the words "all platforms".

Bryan

hello, just want to ask. if we buy ultimate packages on web, will it be automatically detected in the S3Drive Android application that we have made a purchase? a little confused by the words "all platforms".

Hi there, once you buy through our website you can then use Ultimate features on all your devices / all platforms as long as you're logged in using e-mail/password account that made the purchase. If you buy through in-app purchase, then you can use it on all your devices (only on specific platform Android or Apple), as long as your devices are using the same Google / Apple account that made the purchase. (edited)

Tom

Hi there, once you buy through our website you can then use Ultimate features on all your devices / all platforms as long as you're logged in using e-mail/password account that made the purchase. If you buy through in-app purchase, then you can use it on all your devices (only on specific platform Android or Apple), as long as your devices are using the same Google / Apple account that made the purchase. (edited)

12:31 AM

if i buy with my Gmail in website, Is it only my Gmail account that can enjoy all the features, or can my other S3 accounts enjoy it too? (edited)

12:33 AM

just report that S3Drive welcome email showing plain code like this

JazzySnazzyBen joined the server. 3/6/2024 3:19 AM

Bryan

if i buy with my Gmail in website, Is it only my Gmail account that can enjoy all the features, or can my other S3 accounts enjoy it too? (edited)

You will be able to use all the features including Multiple accounts. Your Gmail account here is only needed for licensing purposes.

Tom

You will be able to use all the features including Multiple accounts. Your Gmail account here is only needed for licensing purposes.

Get it. Thanks for explaining

Glaze joined the server. 3/6/2024 5:45 PM

Pewka91 joined the server. 3/6/2024 6:51 PM

Matt3o joined the server. 3/7/2024 12:34 PM

Mads joined the server. 3/7/2024 7:43 PM

How much storage is there on the s3 drive account?

Mads

How much storage is there on the s3 drive account?

Thank you for buying the Ultimate license. You're looking at 10GB testing account regardless if you have Ultimate or Free license. You would normally use Ultimate plan together with an external account utilizing Ultimate features, including possibility of using multiple external accounts: https://docs.s3drive.app/plans/ In other words, Ultimate license is suited to be used with external account which you can add from the Profiles screen or login screen. Testing account that you're looking at, it's just to get the feel of the app. In the future it will be ready to be bought separately, as storage in nice packages (e.g. 100GB, 500GB, 2TB etc.), but it's not yet ready. (edited)

Plans - S3Drive

Personal storage compatible with S3, WebDav and 70+ other Rclone back-ends

Tom

Thank you for buying the Ultimate license. You're looking at 10GB testing account regardless if you have Ultimate or Free license. You would normally use Ultimate plan together with an external account utilizing Ultimate features, including possibility of using multiple external accounts: https://docs.s3drive.app/plans/ In other words, Ultimate license is suited to be used with external account which you can add from the Profiles screen or login screen. Testing account that you're looking at, it's just to get the feel of the app. In the future it will be ready to be bought separately, as storage in nice packages (e.g. 100GB, 500GB, 2TB etc.), but it's not yet ready. (edited)

Thanks for the response:) In regards to entreprise solutions what are the price range?

Mads

How much storage is there on the s3 drive account?

You can find list of supported providers (including S3 clouds) here: https://docs.s3drive.app/setup/providers/ (edited)

Supported providers - S3Drive

Personal storage compatible with S3, WebDav and 70+ other Rclone back-ends

Mads

Thanks for the response:) In regards to entreprise solutions what are the price range?

It really depends on your use case, level of customization and whether white-labeling / rebranding is needed. There are discounts for sustained use, number of licenses and upfront payments (yearly). We support couple different pricing models (per user or percentage fee of end price - for resell) which make sense for different use cases. Feel free to PM me, so I can better understand what you're looking for and guide you through what we can offer. (edited)

Deleted User joined the server. 3/8/2024 5:05 PM

Obeja joined the server. 3/9/2024 1:01 PM

bodega joined the server. 3/9/2024 10:37 PM

farmerjo joined the server. 3/9/2024 11:40 PM

farmerjo

Click to see original message

How often is the windows store version updated? Says last update was 1-12-2023, I personally would prefer installing through that method for the auto updates. But for now sticking with the regular exe since it has bug fixes for iDrive corruption so figured I'd not risk it yet. (edited)

Aristorn

How often is the windows store version updated? Says last update was 1-12-2023, I personally would prefer installing through that method for the auto updates. But for now sticking with the regular exe since it has bug fixes for iDrive corruption so figured I'd not risk it yet. (edited)

It's usually couple releases behind the .exe, however the date that you refer to is the initial release date, not the last update. https://apps.microsoft.com/detail/9nx2dn9q37ns?hl=en-gb I honestly don't know where Microsoft reports the current version, but I can confirm that we have actually 1.7.16 released, with the next release awaiting Microsoft approval.

1

h13ronim joined the server. 3/10/2024 9:43 PM

mix9311 joined the server. 3/10/2024 11:50 PM

AMZ-X joined the server. 3/11/2024 1:05 PM

artemisia joined the server. 3/11/2024 7:22 PM

Turner joined the server. 3/13/2024 3:49 AM

DRNI joined the server. 3/13/2024 9:21 AM

ai_potato joined the server. 3/13/2024 10:03 AM

slano joined the server. 3/13/2024 5:47 PM

Bernd joined the server. 3/14/2024 9:34 AM

Sleepy Dog🐶 joined the server. 3/15/2024 10:17 AM

balk joined the server. 3/16/2024 7:02 AM

Hi, how can I upgrade from monthly to annual subscription?

balk

Hi, how can I upgrade from monthly to annual subscription?

You can either cancel your monthly subscription and then order a new one at the end of your purchased monthly plan. You can also cancel your monthly plan, order yearly immediately and then send us a quick message to support @ s3drive.app, so we can refund your unused monthly period or extend your annual plan using the unused monthly amount. (edited)

1

yz joined the server. 3/17/2024 4:38 PM

Hi! Nice app.

Where is the best place to ask a few questions or point out a few minor UX issues?

yz

Hi! Nice app.

Where is the best place to ask a few questions or point out a few minor UX issues?

Hi, you can ask here or create a #support item if you think that it may take a multiple iterations before we exhaust the topic. (edited)

Ok

Question 1: I wanted to add a sync to a subpath of a Backblaze bucket - I haven't quite understood if that's possible. Then I found the Media backup tab which was the better fit for my use case to begin - so I don't need that feature atm. Just wanted to understand if it's possible at all

yz

Question 1: I wanted to add a sync to a subpath of a Backblaze bucket - I haven't quite understood if that's possible. Then I found the Media backup tab which was the better fit for my use case to begin - so I don't need that feature atm. Just wanted to understand if it's possible at all

Sync tool allows you to select specific folder on both local and remote side, however depending on platform it has certain limitations and doesn't support backgroun backup on mobile (media backup does support background operation). Do you refer to iOS or Android?

Question 2: currently it's uploading a few GB of pictures and there are a few errors in my transfer tab (transient things like socket exploded, etc). If I click on re-upload it says it can't do that. So I am wondering if it will automatically retry the upload at some point?

Tom

Sync tool allows you to select specific folder on both local and remote side, however depending on platform it has certain limitations and doesn't support backgroun backup on mobile (media backup does support background operation). Do you refer to iOS or Android?

The Android app - and I haven't seen a way to select a subfolder

yz

Question 2: currently it's uploading a few GB of pictures and there are a few errors in my transfer tab (transient things like socket exploded, etc). If I click on re-upload it says it can't do that. So I am wondering if it will automatically retry the upload at some point?

The retry which doesn't work

yz

Question 2: currently it's uploading a few GB of pictures and there are a few errors in my transfer tab (transient things like socket exploded, etc). If I click on re-upload it says it can't do that. So I am wondering if it will automatically retry the upload at some point?

If there is an error during media upload, then media shouldn't be marked as uploaded, therefore it shall be picked up by the upload process during next iteration.

yz

Question 2: currently it's uploading a few GB of pictures and there are a few errors in my transfer tab (transient things like socket exploded, etc). If I click on re-upload it says it can't do that. So I am wondering if it will automatically retry the upload at some point?

I think that app can't restart failed upload that came from media backup tool, as there is some virtual file system involved. I need to double check that.

Tom

If there is an error during media upload, then media shouldn't be marked as uploaded, therefore it shall be picked up by the upload process during next iteration.

Cool!

5:09 PM

Question 3: the three dots don't do anything if no file is selected

Tom

I think that app can't restart failed upload that came from media backup tool, as there is some virtual file system involved. I need to double check that.

I actually don't care that much about being able to retry manually - it's more about communicating that everything is ok

(edited)

Sorry, had to go away for a couple minutes. Getting back to your questions.

yz

The Android app - and I haven't seen a way to select a subfolder

You can select subfolder by either cling Remote or Local

Tom

Sorry, had to go away for a couple minutes. Getting back to your questions.

No worries, thanks for answering on a Sunday anyway - it's not time critical at all!

yz

The Android app - and I haven't seen a way to select a subfolder

Then you can select either remote path (screenshot attached) or local one (Android folder selector shall open).

yz

Question 3: the three dots don't do anything if no file is selected

That's a good point. It's an UI issue. Three dots shouldn't really appear if no file is selected as I understand. We will have it resolved in a next release. (edited)

Tom

Then you can select either remote path (screenshot attached) or local one (Android folder selector shall open).

Oh! I didn't notice the + that's exactly what I meant. I checked the documentation as well to see if it's possible at all. But yeah that's what i meant

yz

Oh! I didn't notice the + that's exactly what I meant. I checked the documentation as well to see if it's possible at all. But yeah that's what i meant

Yeah, it's pretty new stuff, released early this year and we haven't made any documentation just yet. We're still solving couple performance issues (especially on iOS), once we're done we'll create a nice guide detailing how to use it... it's rather powerful feature, since you can set multiple sync modes between local and remote or even between remotes. You can import files from other clouds or backup them. I guess that eventually we'll actually learn ourselves how users actually ab(use) that feature

(edited)

Tom

Yeah, it's pretty new stuff, released early this year and we haven't made any documentation just yet. We're still solving couple performance issues (especially on iOS), once we're done we'll create a nice guide detailing how to use it... it's rather powerful feature, since you can set multiple sync modes between local and remote or even between remotes. You can import files from other clouds or backup them. I guess that eventually we'll actually learn ourselves how users actually ab(use) that feature

(edited)

Fair enough and congrats on the new feature! I found my way around and set up everything as I wanted to. I just wanted to give some feedback about a few minor UX issues I have seen as an ignorant first time user. But love it so far!

1

I am just happily watching how my files upload - one feature idea which came to my mind is: multi threaded file uploading

The announcement callout on the help page has very low contrast

Currently it's OOMing a lot - I'll try to restart the app:

yz

I am just happily watching how my files upload - one feature idea which came to my mind is: multi threaded file uploading

We've had to explicitly switch to single-threaded mode to avoid/reduce freeze issues. Eventually we will improve in this area.

yz

The announcement callout on the help page has very low contrast

Thanks, I need to say we were using some defaults and balance between showing announcement and not making it too invasive. Personally looks balanced on my screen.

yz

Currently it's OOMing a lot - I'll try to restart the app:

That's interesting, out of curiosity, do you have E2E enabled?

Tom

We've had to explicitly switch to single-threaded mode to avoid/reduce freeze issues. Eventually we will improve in this area.

Fair! Totally understood

yz

Currently it's OOMing a lot - I'll try to restart the app:

... and if I can ask what's your phone model and OS version?

Tom

Thanks, I need to say we were using some defaults and balance between showing announcement and not making it too invasive. Personally looks balanced on my screen.

I find the announcement hard to read. Maybe I have set my phone screen to be too dark

‍♂️

Tom

That's interesting, out of curiosity, do you have E2E enabled?

No, as far as I can tell I run a very thin sync here

Tom

... and if I can ask what's your phone model and OS version?

Pixel 7, Android 14, AP1A.240305.019.A1 (I just installed the March security update a few days ago) (edited)

Fair enough, so specifications shouldn't be an issue at all. We need to investigate that. Sorry for this issue. If you feel you're not convinced whether photos are uploaded, you can use Reset and Match feature. In other words, you can use "Reset" to remove local cache of uploaded media files and then use: "Match" to fetch from remote whatever is uploaded and match by name with local media file. This would then update counters and reassure if anything that was supposed to be uploaded was uploaded. (edited)

No worries, it's not my main backup method (yet). But I can run a sense check after the upload is complete

Quick question did you start it via: "Start backup" button, or was it started automatically when app was started (or resumed via app switcher) or perhaps it was initiated by you taking a new photo?

Tom

Quick question did you start it via: "Start backup" button, or was it started automatically when app was started (or resumed via app switcher) or perhaps it was initiated by you taking a new photo?

I forced it via start backup. Tbh I haven't seen it automatically resuming the backup just yet.

FroodlieDoo joined the server. 3/17/2024 11:02 PM

Abilio joined the server. 3/18/2024 9:45 AM

Andrei Filimonov joined the server. 3/19/2024 4:29 AM

FroodlieDoo

Click to see original message

4:32 AM

Hi. I have a problem with sharing. When I share one file everything works OK. But if I try to share more then one link gives error. I use digital ocean object space. Has somebody met this problem? One plus 9rt. Android 13 (edited)

Andrei Filimonov

Hi. I have a problem with sharing. When I share one file everything works OK. But if I try to share more then one link gives error. I use digital ocean object space. Has somebody met this problem? One plus 9rt. Android 13 (edited)

Hi, Your bucket is likely missing CORS setup required for web browser. Please try setting CORS from the Settings, similar question: https://discord.com/channels/1069654792902815845/1217522466981675119/1217537237596766248

Tom

Hi, Your bucket is likely missing CORS setup required for web browser. Please try setting CORS from the Settings, similar question: https://discord.com/channels/1069654792902815845/1217522466981675119/1217537237596766248

Thanks for reply. What domain do I need to put there?

Tom

Hi, Your bucket is likely missing CORS setup required for web browser. Please try setting CORS from the Settings, similar question: https://discord.com/channels/1069654792902815845/1217522466981675119/1217537237596766248

It works. Thanks

Is it possible to show thumbnails for shared files?

Andrei Filimonov

Is it possible to show thumbnails for shared files?

We will add thumbnails eventually. Just because there are some performance issues with rendering thumbnails on Web (especially when encryption is enabled), we've disabled them by default. There is an item: https://s3drive.canny.io/feature-requests/p/generate-thumbnails which we're working on, once it's finished we will enable thumbnails for shared files. (edited)

Generate thumbnails | Feature Requests | S3Drive

Once generated and stored, this would speed up thumbnail loading times on different devices, reduce stutter and reduce bandwidth usage dramatically.

1

Has anyone successfully set up the desktop version on Ubuntu 22.04? I’ve tried now three times with no success. I’m sure I’m missing something… feel like I’m following guides fairly well.

11:08 PM

My end goal is to connect IMMICH to file share if possible

t_rott

Has anyone successfully set up the desktop version on Ubuntu 22.04? I’ve tried now three times with no success. I’m sure I’m missing something… feel like I’m following guides fairly well.

Have you tried our Flathub release?

5:56 AM

Is it possible to install libmpv2 via alternative packages on your OS?

i will try this and get back

Abilio

Click to see original message

Tom

We will add thumbnails eventually. Just because there are some performance issues with rendering thumbnails on Web (especially when encryption is enabled), we've disabled them by default. There is an item: https://s3drive.canny.io/feature-requests/p/generate-thumbnails which we're working on, once it's finished we will enable thumbnails for shared files. (edited)

great news

Hey! I tried setting up rclone of a directory previously used with s3drive (based on a guide here https://docs.s3drive.app/advanced/?h=rclone) but I can't see decrypted folder content.. I can see encrypted contents in s3drive_remote, but s3drive_crypt listing shows no content at all. Using Backblaze backend btw, setup it with type = s3, any hints how to get this working? (edited)

Advanced - S3Drive

Personal storage compatible with S3, WebDav and 70+ other Rclone back-ends

Tom

Have you tried our Flathub release?

Ok I got it installed with flatpak. The files show up in the s3drive software but, when I mount it, it shows the files but I can not view the file or even look at properties. If I click on view image in preview image app, I get error: Error reading from file: input/output error

slano

Hey! I tried setting up rclone of a directory previously used with s3drive (based on a guide here https://docs.s3drive.app/advanced/?h=rclone) but I can't see decrypted folder content.. I can see encrypted contents in s3drive_remote, but s3drive_crypt listing shows no content at all. Using Backblaze backend btw, setup it with type = s3, any hints how to get this working? (edited)

Rclone is picky when it comes to displaying mixed encrypted and unencrypted files, so when you enable E2E encryption on your bucket, all your existing files (non-encrypted) won't appear on mount, but all new ones (encrypted) shall appear correctly. We have couple ideas how to overcome this, but we haven't exactly decided just yet. Please let me know if this addresses your issue.

t_rott

Ok I got it installed with flatpak. The files show up in the s3drive software but, when I mount it, it shows the files but I can not view the file or even look at properties. If I click on view image in preview image app, I get error: Error reading from file: input/output error

What's your provider? Do you have E2E encryption enabled? I assume that you can open files from S3Drive just fine - your user/IAM has the read access to files? (edited)

Tom

Rclone is picky when it comes to displaying mixed encrypted and unencrypted files, so when you enable E2E encryption on your bucket, all your existing files (non-encrypted) won't appear on mount, but all new ones (encrypted) shall appear correctly. We have couple ideas how to overcome this, but we haven't exactly decided just yet. Please let me know if this addresses your issue.

Thanks for the info, but I don't think that's the case since all my files have been encrypted using e2e from the moment I started uploading using s3drive. I tried one more test and it behaves like this: uploading a file using s3drive makes it inivisble in rclone [s3drive_crypt], uploading the file via rclone makes it available in rclone [s3drive_crypt], but file appears as encrypted once opened in s3drive. Maybe something to do with salt? I used "rclone obscure -" to obscure the password I used in e2e s3drive.

slano

Thanks for the info, but I don't think that's the case since all my files have been encrypted using e2e from the moment I started uploading using s3drive. I tried one more test and it behaves like this: uploading a file using s3drive makes it inivisble in rclone [s3drive_crypt], uploading the file via rclone makes it available in rclone [s3drive_crypt], but file appears as encrypted once opened in s3drive. Maybe something to do with salt? I used "rclone obscure -" to obscure the password I used in e2e s3drive.

In S3Drive you'll need to provide your plaintext password (not obscured). Password obscuration happens internally within S3Drive and creates mount config which is then fed to Rclone. If you use custom salt or 2nd password, this is not supported by S3Drive natively just yet: https://s3drive.canny.io/feature-requests/p/add-support-for-custom-rclone-salt https://s3drive.canny.io/feature-requests/p/support-2nd-rclone-crypt-password you would need to configure your back-end using Rclone config screen, instead of standard S3 screen: https://docs.s3drive.app/setup/providers/#manual-setup (edited)

Tom

In S3Drive you'll need to provide your plaintext password (not obscured). Password obscuration happens internally within S3Drive and creates mount config which is then fed to Rclone. If you use custom salt or 2nd password, this is not supported by S3Drive natively just yet: https://s3drive.canny.io/feature-requests/p/add-support-for-custom-rclone-salt https://s3drive.canny.io/feature-requests/p/support-2nd-rclone-crypt-password you would need to configure your back-end using Rclone config screen, instead of standard S3 screen: https://docs.s3drive.app/setup/providers/#manual-setup (edited)

Hmm.. I have a plaintext password in s3drive, obscured password is only used in rclone config. Salt and 2nd password is not used as well, I created rclone config based on the data on following page: https://docs.s3drive.app/advanced/?h=rclone

Advanced - S3Drive

Personal storage compatible with S3, WebDav and 70+ other Rclone back-ends

slano

Hmm.. I have a plaintext password in s3drive, obscured password is only used in rclone config. Salt and 2nd password is not used as well, I created rclone config based on the data on following page: https://docs.s3drive.app/advanced/?h=rclone

I assume you've used similar command to obscure password? echo "secretpassword" | rclone obscure - Can you provide your full Rclone config for your remote / back-end and crypt (remove your password sensitive credentials / access key etc.)

Tom

I assume you've used similar command to obscure password? echo "secretpassword" | rclone obscure - Can you provide your full Rclone config for your remote / back-end and crypt (remove your password sensitive credentials / access key etc.)

[s3drive_remote] type = s3 provider = Other access_key_id = <redacted> secret_access_key = <redatced> endpoint = s3.eu-central-003.backblazeb2.com [s3drive_crypt] type = crypt filename_encoding = base64 remote = s3drive_remote:bucket_name password = <password generated with echo "password-from-e2e-in-s3drive" | rclone obscure -> filename_encryption = standard directory_name_encryption = true suffix = none